PromtysLog inBuild my website ↗STEP 01
Ask for the minimum useful information
Start with the selection that drives availability: service, dates, guests or party size. Ask for contact information when it is needed for the next step.
GUIDES / PRACTICAL CHECKLIST
Fewer questions.
A clearer next step.
Design an appointment or reservation form around the customer’s task and the capabilities of your connected provider.
STEP 02
Make labels do the work
Use visible labels, readable text and clear required-field indicators. Explain unfamiliar choices instead of relying on placeholders.
STEP 03
Show constraints early
Explain duration, location, time zone, capacity and relevant price conditions. Prevent impossible date combinations and explain errors close to the field.
STEP 04
Name the outcome honestly
Use “Request an appointment” for a request and “Book” only when the connected journey supports that result. Keep payment and booking confirmation distinct.
STEP 05
Handle information carefully
Avoid collecting sensitive details in a general form. Explain what happens to the submitted information and link to the relevant privacy notice.
STEP 06
Test more than the happy path
Try keyboard navigation, missing fields, small screens and unavailable options. Check that the confirmation explains the next step and whether any action remains.
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